KB Call Center Interactive offers a variety of hosted platform solutions to help manage your company's customer contact needs more efficiently, at a lower cost and with greater control over your resources.  Through our solutions, your company can maximize existing investments in personnel, processes and programs by blending them with our state-of-the-art platform technology to create a "Best-of-Breed" solution that increases control and flexibility, while significantly reducing upfront and ongoing infrastructure costs.

KB Call Center's Hosted Virtual ACD (VACD) is a highly redundant, feature-rich solution that enables your company to manage your own home-based agents or multiple call centers more efficiently while providing a unified call delivery platform and enterprise-level reporting.  Our VACD is fully integrated with our Interactive Voice Response (IVR) platform and can easily incorporate advanced features such as CTI, natural language speech recognition and text-to-speech into every solution. Our Hosted VACD is also an ideal alternative to traditional Business Continuity solutions, allowing critical employees to work from a remote location in the event of a disaster.

Our VoiceXML (VXML) Platform Hosting solution allows your company to maintain control of the development and management of your own Touch-tone or ASR applications.  Utilizing KB Call Center Interactive's proven infrastructure, KB Call Center's VoiceXML platform enables you to bring your applications to market quickly and allows you to rapidly respond to changing business conditions.  KB Call Center Executives maintain leadership positions within the voice self-service industry and KB Call Center's VoiceXML hosting platform has been certified by the VoiceXML Forum and will continue to evolve with voice interoperability standards as they mature.

At KB Call Center Interactive, we regularly invest millions into the research, development and maintenance of one of the most advanced automated call distribution system infrastructures in the industry.  We incorporate the leading speech recognition and IVR technologies and employ a standards-based, open architecture which can seamlessly integrate with commercial off-the-shelf components and packaged applications.  KB Call Center's Hosted Platform solution provides your company with the platform stability, scalability and flexibility necessary in today's unpredictable business world.

Give us a call at 1-714-851-3733 or email us to learn more.